SHIPPING INFO

• Our website displays prices in Indian Rupees (INR) and all charges will be in INR as well. For deliveries within India, we utilize a ground-based courier service due to restrictions on sending liquid products by air. Delivery within India typically takes 6-7 working days, varying based on your location. Please note that cash on delivery (COD) service may not be available for certain pin codes.
• We currently do not offer international shipping. However, you can have your purchase delivered to any address within India.
• Please be aware that standard shipping timelines do not apply during sales or promotions.

1. OFFERS AND PROMOTION CODES:

• In order to benefit from exclusive promotions, it is necessary to log in and input the promo code on the shopping bag page prior to checkout. The offer will be automatically activated upon entering the accurate information. Promo codes are case-sensitive and must be entered exactly as they are shown. Only one promo code can be applied per online order, and they are not applicable to items that have already been discounted.
• Please take the time to thoroughly review the associated details of each promo code, including the valid offer period and any specific restrictions.

2. PAYMENT OPTIONS at www.colorsoul.co

• We only accept payment via CCAvenue. Please refrain from sending any credit card information via email, as it is not a secure method of transmission.

3. SAFE SHOPPING GUARANTEE:

• When you place an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, which is an industry-standard security measure. SSL ensures the security of online transactions by facilitating mutual authentication, data encryption, and data integrity.

4. ORDER CONFIRMATION:

• After completing your order, an order confirmation will appear as the final step. Additionally, you will receive an email confirmation containing your order number. Once your order has been shipped, you will receive another email with the shipment and tracking information.

5. ORDER CANCELLATION – BY CUSTOMER:

• At COLORSOUL, we understand that plans can change, and we want to make your shopping experience as convenient as possible. For orders placed through our website, you have the option to cancel your order before it has been shipped. If you wish to cancel an order, simply login to your account on our website and navigate to the 'Order History' section. Locate the specific order you'd like to cancel and click on the 'Cancel Order' button. Please note that this option is available only for orders that have not yet been dispatched from our warehouse. Once an order has been shipped, it cannot be canceled. We value your satisfaction and strive to provide the best service possible.

6. ORDER CANCELLATION – BY COLORSOUL:

• While we make every effort to ship out all successfully placed orders, there may be situations where we have to cancel orders. Some reasons for order cancellation include:
• 1. Product unavailability
• 2. Temporary out-of-stock status
• 3. Limitations on purchase quantities
• 4. Inaccuracies or errors in product information, pricing, or promotions
• 5. Inaccurate or insufficient addresses
• 6. Non-serviceable locations.
• In certain cases, we may require additional verification or information before processing an order. If any issues arise, we will contact you regarding order cancellations, further information requirements, or processing complications. If your order is canceled after payment, the charged amount will be fully refunded, which may take up to a week or more depending on your bank account.

7. RETURN POLICY:

• Colorsoul is committed to providing you with exceptional makeup products designed to enhance your natural beauty. To maintain the highest standards of hygiene and product integrity, we have implemented a strict No Return Policy. Due to the nature of our makeup products and to ensure the safety and well-being of our customers, we do not accept returns. This policy is in place to uphold the highest hygiene standards, providing you with products that meet our quality assurance.

8. DAMAGED OR INCORRECT ITEMS:

• While we strive for perfection, we understand that unforeseen circumstances may occur during shipping. In the rare event that you receive a damaged or incorrect item, please reach out to our customer service team at info@colorsoul.co with a photo of the damaged item and the original invoice. We will gladly assist you in arranging a refund for damaged items or a replacement for incorrect items.
• Terms and conditions:
• 1. Shipping costs will not be refunded.
• 2. Please note that Colorsoul will not accept the refund of the damaged item or replacement of an incorrect item without a relevant customer invoice.
• 3. This policy does not apply to products that have been intentionally damaged or misused.

9. REFUND POLICY:

• Please review our refund policy below for orders that qualify for cancellation.
• 1. If your order is eligible for cancellation, you will receive a refund for the product(s) value only.
• 2. Please be aware that shipping charges are non-recoverable once the order has undergone processing
• 3. Refunds will be issued using the same payment method used for the original purchase.
• 4. Please allow 7 - 10 business days for the refund to be processed and reflected in your account.
• If you do not see a refund within this period, kindly contact your bank for further assistance.

10. MAXIMUM PURCHASE POLICY:

• Our website's products and services, including samples, are intended for personal use only. Some products and merchandise may have a maximum purchase quantity, and if this limit is exceeded, customers will not be able to purchase those products again for a two-week period. Orders violating this policy will be canceled. Legal action will be taken against consumers found to be reselling our products.

11. ORDER TRACKING:

• Upon the shipment of your order, you will be sent an email or text containing the tracking number, depending on the chosen option during checkout. You can conveniently track your order by accessing the provided link or visiting your “My Profile” page.

12. ORDER ISSUES:

• In the case of any order issues please contact customer service at info@colorsoul.co